FAQs

General Program Questions

How is COVID-19 effecting your CSA program?

We are in direct communication with the Ministry of Agriculture and will work under the guidance of local Health Authorities to bolster our food safety procedures and continually educate ourselves and our staff. This is an ongoing effort as the season unfolds and more guidance is provided from health authorities and the ministry. We are committed to transparency and the safety of our CSA members and CSA location hosts that keep our program running, continuing to feed our communities during times of uncertainty.

CSA members are advised to observe our member pickup guidelines:

Glen Valley CSA Member Pickup Guidelines

Last updated May 4 2020

Please treat your produce pickup as a trip to the grocery store. Don’t leave home if you feel unwell and take all the necessary precautions recommended by public health officials.


Before you leave to pick up your produce: Please bring the following items along with you if you have them available:

  • Grocery bags to carry produce home in

  • Hand sanitizer

  • Any other PPE such as gloves or a mask that you are comfortable using


Ground Rules: Please treat this like a trip to the grocery store. Please do not leave home if you are feeling unwell or showing any symptoms.

  • If you encounter other CSA members, maintain a distance of 2 meters when interacting. This will require waiting at a distance. Please be patient.

  • First identify where your bin is, and then pull it aside. Please minimize touching other CSA bins

  • Pack your produce into your grocery bags. Do NOT take your bin home with you if it can be avoided. Please plan ahead and bring grocery bags.

  • Nest your emptied bin neatly with other empty bins so your host won’t have to spend much time cleaning up

  • If you suddenly feel the need to cough or sneeze, contain it in your elbow


Contingency planning: What will you do if you are showing symptoms or otherwise cannot pick up your produce?

  • Try to find a friend or neighbour to pick up for you

  • Arrange to have us deliver your produce to another location to make it easier for your designate to take it instead. You can manage this in your Farmigo account

  • Place a delivery hold and spend the credit in our online store later this season

  • Get in touch with us as far in advance as possible and we can attempt to have it delivered to your home by a 3rd party for an additional fee


In addition to these common sense guidelines, please note any special considerations regarding your particular pickup location. These notes will be provided to you by email each and every delivery day.

I'm picking up my bin at my location...what do I do?

Glen Valley CSA Member Pickup Guidelines

Last updated May 4 2020

Please treat your produce pickup as a trip to the grocery store. Don’t leave home if you feel unwell and take all the necessary precautions recommended by public health officials.


Before you leave to pick up your produce: Please bring the following items along with you if you have them available:

  • Grocery bags to carry produce home in

  • Hand sanitizer

  • Any other PPE such as gloves or a mask that you are comfortable using


Ground Rules: Please treat this like a trip to the grocery store. Please do not leave home if you are feeling unwell or showing any symptoms.

  • If you encounter other CSA members, maintain a distance of 2 meters when interacting. This will require waiting at a distance. Please be patient.

  • First identify where your bin is, and then pull it aside. Please minimize touching other CSA bins

  • Pack your produce into your grocery bags. Do NOT take your bin home with you if it can be avoided. Please plan ahead and bring grocery bags.

  • Nest your emptied bin neatly with other empty bins so your host won’t have to spend much time cleaning up

  • If you suddenly feel the need to cough or sneeze, contain it in your elbow


Contingency planning: What will you do if you are showing symptoms or otherwise cannot pick up your produce?

  • Try to find a friend or neighbour to pick up for you

  • Arrange to have us deliver your produce to another location to make it easier for your designate to take it instead. You can manage this in your Farmigo account

  • Place a delivery hold and spend the credit in our online store later this season

  • Get in touch with us as far in advance as possible and we can attempt to have it delivered to your home by a 3rd party for an additional fee


In addition to these common sense guidelines, please note any special considerations regarding your particular pickup location. These notes will be provided to you by email each and every delivery day.

When do the various CSA options run?

When do the various CSA options run?

The 2022 season will run as follows:

PRODUCE SHARES:

  • FULL Produce Share subscription (24 deliveries) is weekly from June 15/16/17 to the final week of November;

  • Half Share produce subscription (12 deliveries) is bi-weekly, and is divided into 2 cohorts, ODD and EVEN:

          • The ODD deliveries begin on June 15, 16 or 17, and end on November 16, 17 or 18

          • The EVEN deliveries begin on June 22, 23 or 24, and end on November 23, 24, or 25.

OPTIONAL ADD-ONS:

Early Bird Produce

  • FULL Early Bird produce subscription (6 deliveries) is weekly, with deliveries on May 4/5/6, May 11/12/13, May 18/19/20, May 25/26/27, June 1/2/3, and June 8/9/10 (your pick-up location determined the day you pick up)

  • HALF Early Bird produce subscription (3 deliveries) is bi-weekly, and is divided into 2 cohorts, ODD and EVEN

        • The ODD delivieries are on May 4/5/6, May 18/19/20 and June 1/2/3;

        • The EVEN deliveries are on 11/12/13 May, 25/26/27 May and 8/9/10 June

Main Season Fruit Share

  • FULL Fruit Share option (18 deliveries) will start June 29/30/July1 with the arrival of cherries! It runs until the end of October.

  • HALF Fruit Share option (9 deliveries) is bi-weekly, and is divided into 2 cohorts, ODD and EVEN:

        • The ODD deliveries of fruit begin on June 29, 30 or July 1, and end October 19, 20 or 21

        • The EVEN deliveries of fruit begin on July 6, 7, or 8, and end October 26, 27 or 28.

November Fruit Share Extension

  • a FULL November Fruit extension (4 deliveries) is also an option, with deliveries in the first four weeks of Novembe. The value of the share is $20/week.

  • a HALF November Fruit extension (2 deliveries) is bi-weekly and is divided into 2 cohorts, ODD and EVEN:

        • The ODD deliveries in Novemer will occur on November 2/3/4, and November 16/17/18

        • The EVEN deliveries in November will occur on November 9/10/11, and November 23/24/25

Your delivery will take place on either the Wednesday, Thursday or Friday of any given week, depending on which location you are picking up from.


Is my delivery on Wednesday, Thursday or Friday?

Is my delivery on Wednesday or Thursday?

***If you decide to change the location of your delivery in a given week, please keep the delivery day of your new location in mind!

Our delivery schedule is being updated as we add new locations for 2022 - you will have to check back to confirm what options are available to you:

Wednesday Delivery Locations:

  • this will include deliveries to our Abbotsford, Tri-Cities, Walnut Grove and Fort Langley pick-up locations.

Thursday Delivery Locations:

  • this will include farm pick-ups as well as deliveries into Burnaby, the North Shore and the west side of Vancouver

Friday Delivery Locations:

  • this will include our Langley locations, and many of our Vancouver pick-up locations.

Should I sign up for Full Share or a Half Share?

It depends how much you cook!

Quantities will fluctuate a little throughout the season - as we get into mid summer and early fall there is generally more to offer. We try to keep the box overall value near our target value, and at $42, that's about 8-11 items per week.

Generally speaking, a Full Share could be eaten each week by a veggie loving couple. These are the folks that cook for themselves almost every night, preserve, and eat a mostly plant based diet. The average busy family can usually get through one box per week, however there is no need to overburden yourself! Our online store will be open when we have extra produce and fruit available, so if you sign up for a Half Share and find yourself running low, you can always add more to your box!

What does a CSA subscription cost?

Pricing for the CSA is as follows:

  • Each weekly box of vegetables is $42, and there are options for 24 or 12 deliveries per season, plus an optional 6 or 3 deliveries in the Early Bird season ;

  • Fruit share options are $31.50/week, and there are options for 18 or 9 deliveries per season, plus an optional 4 deliveries in November at a value of $20/week;

  • 2.5% discount is applied for sing-up payments made by Interac e-Transfer and personal cheque;

  • Payment options include a single payment up-front (payment deadline of March 1); two instalments (payments by March 1 and June 1); and a five instalment option (one by March 1 and then monthly payments on June 1, July 1, August 1, and September 1);

  • A $10 annual membership fee is charged at sign-up to cover the costs of CSA management and payment processing.

Why is there a membership fee?

We have set up a $10 membership fee for the CSA program to help cover the costs of managing the CSA. A membership fee is common in many CSA programs. In our case, it allows us to separate out a flat fee for CSA overhead while allocating the full cost of each share option to food from the farm businesses.

What is in each box?

We grow high quality vegetables, berries and fruit and we deliver it fresh to your neighbourhood. Unless otherwise noted, all of the produce in your box is grown on our farm, and the tree fruit will mainly be coming from our partners at Snowy Mountain Organics in Cawston, BC.

We pride ourselves on the quality and freshness of our produce.

You can find a list of the produce we grow on our CSA Info page.

Can I add extra produce to my weekly box?

Yes you can! As a CSA member you get exclusive access to our online store. Throughout the season you will be invited to shop and purchase extra produce as it is available. We anticipate having a little bit of everything available as the season allows - garlic, herbs, veggies, fruit, berries, onions, carrots and everything in between! Bulk quantities of tomatoes, peaches and other fruits and veggies will be available on the store or by request as the season allows. The online store typically opens in July and stays open through to the end of the season. Make your order on Monday the same week as your delivery!

What are my payment options?

You have three options for payments. Our preference is payment by Interac e-transfer to: info@glenvalleycsa.com. You are also able to pay for your subscription by personal cheque (payable to Glen Valley Organic Farm and mailed to 8550 Bradner Road, Abbotsford BC V4X 2H5), or by credit card through Paypal.

What if I am away during the season?

If you know the dates you will be away in advance, you can place a delivery hold on your account. All delivery holds placed before May 1st, 2022 will be refunded. Follow these instructions:

  • Sign up for the share combination you would like;

  • When choosing a payment option, select to pay by cheque . . . but don't actually make any payment yet;

  • Log into your account and place a hold for the dates you will be away. If you need help with this, just send us the exact dates you'll be away;

  • Once this is complete, we will send you a revised balance.

After May 1st our delivery hold policy changes, and is as follows:

A total of 2 delivery holds per season will be automatically converted to store credit and must be spent during the season in the online store (it will not carry over to next year). The value of any delivery holds placed after May 1st will be forfeit if they exceed the 2 delivery hold limit.

A good alternative to holds is to have a friend or family member pick up your share while you are away. You can even change the location of your delivery in any given week to make that option more convenient (or for any other reason).

With our delivery hold policy we are trying to strike a balance between allowing flexibility for our members and certainty for the farmers in their crop planning efforts.

To see our refund policy, visit our Terms and Conditions page

What if I need to cancel my subscription?

Prior to the start of the season, we will refund your subscription minus a $30 processing fee.

If, during the season, you are unhappy with your CSA box for any reason or if you need to cancel due to a change in life circumstances, we will refund you the remaining value of your subscription.

What are the risks of joining a CSA program?

We do all we can to assure a full, diverse and wonderful harvest and we have a proven track record for delivering a quality box of produce throughout the season. Nonetheless, certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. For example, in 2012 we experienced significant flooding in June and July during the Fraser River freshet (we still managed to deliver boxes throughout the season, but with less diversity than normal). There is an element of risk involved in any CSA program.

What are the farmers committing to in the CSA?

The Farmers of the Glen Valley Organic Farm CSA commit to:

  • delivering your CSA subscription to your designated pick-up location by the confirmed pick-up time;

  • providing you with a weekly e-mail detailing the contents of your CSA box, providing information about the growing season, the crops and suggestions for using items in your box;

  • responding to problems in a timely and efficient manner (our goal is to resolve issues within 24 hours of being reported);

  • hosting an open house event at the farm for CSA members (COVID permitting!);

  • providing you with the best and first selection of produce from our farm - we put our obligations to our CSA members ahead of all other markets and customers.

What are CSA members committing to?

As member of the CSA, your are committing to:

  • pay for your subscription in full by the dates you agreed to when signing up, or to ensure your payment plan commitments are met;

  • pick up your weekly share of food from your chosen pickup location during the designated timeframe and be respectful of the location hosting your pick-up depot;

  • assign someone else to pick-up your box and/or change or cancel your pickup location if you are unable to pick up your subscription of food on any given week. Unclaimed shares will be donated to an interested party or facility or composted. There are no refunds or credits for unclaimed boxes if you did not put your account on hold;

  • manage your subscription account through the Farmigo program. This involves ensuring that your subscription information is accurate;

  • report any problems with your subscription box within 24 hours of pick-up;

  • open and read e-mails from Glen Valley Organic Farm and Farmigo (including payment notices) in order to stay informed of the status of the growing season, box contents, changes in CSA policy and special events and offers;

  • leave your clean, empty CSA box at the pick-up depot on a weekly basis.

Farmigo Questions

What is Farmigo?

Farmigo is the name of the software we use to manage our CSA program. It is where you can access our online store, make payments, place delivery holds and adjust your pickup location.

How do I sign in to my Farmigo account?

This link: https://csa.farmigo.com/account/glenvalleyorganicfarm will take you to the sign in page to create or sign in to your account.


How do I check my account balance?

Once you have signed in, your balance will be visible on the "My Account" page. A negative balance indicates funds owing. This could be the result of a payment coming due or an outstanding online store order.

A positive balance indicates you have funds available for spending in the online store. This is likely the result of setting a delivery hold. See our Terms and Conditions page for our delivery hold policy.

(See screen shots, below, for reference)

How do I spend my account credit in the CSA store?

Simply purchase an item as you would normally in the online store. At the checkout, your balance will automatically be adjusted to reflect any store credit.

If you are a half share subscriber, you can only place orders on weeks that you already have a delivery scheduled.

How do I set a delivery hold?

Log into your account and click on the "Delivery Hold" tab. Then input the dates you will be away!

Please see our delivery hold policy. After May 1st we can only allow the value of a total of 2 delivery holds to be converted to store credit in any given season.

Once the hold is placed your account balance will automatically be adjusted for the value of your delivery holds.

(See screen shots, below, for reference)

Can I change my delivery location?

Yes! Log into your account and click on the change button in the green pickup site section. Please note that Monday is the weekly deadline to change your delivery location, and the change will be in effect for every following week until you change it back!

(See screen shots, below, for reference)

Where do I go to pick up my CSA bin?

Each location is unique, and therefore has their own unique pickup instructions. Check your Farmigo account to find your pickup location instructions.

See screen shots below, for reference)

What if my question is not answered here?

Its very important to us that your questions about our program get answered!

Please read our Terms and Conditions, look over this FAQ page and explore your Farmigo account before sending us an email. If we receive emails whose questions we have already answered in writing on our website, you will be directed back to our website.

However, once you have familiarized yourself with our website and still can't find what you are looking for please do not hesitate to reach out to us! We want to help!

Please do send us an email: info@glenvalleycsa.com

If you'd like us to call you, please leave us your phone number and an indication of your availability.

How do I check my account balance?

Once you have signed in, your balance will be visible on the "My Account" page. A negative balance indicates funds owing. This could be the result of a payment coming due or an outstanding online store order.

A positive balance indicates you have funds available for spending in the online store. This is likely the result of setting a delivery hold. See our Terms and Conditions page for our delivery hold policy.

How do I set a delivery hold?

Log into your account and click on the "Delivery Hold" tab. Then input the dates you will be away!

Please see our delivery hold policy. After May 1st we can only allow the value of 2 delivery holds to accumulate on your account

Once the hold is placed you account balance will automatically increase by the value of your delivery holds.


Can I change my delivery location?

Yes! Log into your account and click on the change button in the green pickup site section. Please note that Monday is the weekly deadline to change your delivery location, and the change will be in effect for every following week until you change it back!

Where do I go to pick up my CSA bin?

Each location is unique, and therefore has their own unique pickup instructions. Check your farmigo account to find your pickup location instructions.