FAQs

Call us right away at 778-201-3464.  If you can't reach us, email info@glenvalleycsa.com  We will return your call and/or email as soon as possible.

Is my delivery on Wednesday, Thursday or Friday?

***If you decide to change the location of your delivery in a given week, please keep the delivery day of your new location in mind!

WEDNESDAY PICK UP

• Langley: Walnut Grove

• Port Moody

• Coquitlam (Riverview)

• Coquitlam (Parkland)

• New Westminster: Sapperton

• New Westminster: Queens Park

THURSDAY PICK UP

• Abbotsford: Glen Valley Organic Farm

• North Vancouver: West Lynn

• North Vancouver: 19th & Grand Blvd

• North Vancouver: Central Lonsdale

• North Vancouver: Chesterfield

• North Vancouver: Pemberton Heights

• Vancouver: Kistilano

• Vancouver: Blenheim

• Vancouver: Mount Pleasant

• Vancouver: Grandview

FRIDAY PICK UP

• Langley Centre/Surrey East

• Vancouver: Victoria and 33rd

• Vancovuer: Windsor and 27th

• Vancouver: Oak and 18th

• Nanaimo and 1st

• Burnaby North

Glen Valley CSA Member Pickup Guidelines

Last updated January 2026

Ground Rules:  We are grateful to our hosts for making their space available; we ask that you treat their space with much respect!  

• Come and go as quickly and quietly as possible, during the times posted.

• Pack your produce into your grocery bags. Do NOT take your bin home with you if it can be avoided. Please plan ahead and bring grocery bags.

• Please remove your label, and dispose of it in the small bin provided.

• Nest your emptied bin neatly with other empty bins so your host won’t have to spend much time cleaning up 

Contingency planning:  What are your options if you cannot pick up your produce?

• Try to find a friend or neighbour to pick up for you...and ask them to look for your name on the label before taking the contents of the bin.

• Arrange to have us deliver your produce to another location to make it easier for your designate to take it instead. You can manage this in your CSA account.  For any given week, you can make the change up until the Monday night before - at no extra charge, and no extra hassle.

• Skip delivery for a week and spend the credit in our online store later this season.  If you have subscribed to the pre-filled harvest box, you can skip your scheduled delivery until the Monday night before delivery - at no extra charge, and no extra hassle.

• Get in touch with us as far in advance as possible and we can attempt to have it delivered to your home by a 3rd party for an additional fee.

In addition to these guidelines, please note any special considerations regarding your particular pickup location.  These will be communicated to you weekly in the email confirming your CSA bin is ready for pick-up.

Yes!  As long as we still have space in the program, you can sign up at any time.  The cost of the CSA will be pro-rated to the number of deliveries left in the season.

In the meantime, please read through our Terms and Conditions to make sure we are a good fit for you.

New for 2026:

• The minimum value of a CSA membership is $650 for the season.

• Other options for an opening balance include: $1000, $1500 and $2000

• This will be applied to your account as a Farm Share Credit, and you will draw down this credit as you place orders;

• There are no restrictions on what you can include in your order (it can include any mix of veggies, fruit, and other items from our store), and you can place orders at whatever frequency works for you;

• If you choose, you can subscribe to a pre-filled harvest box on a weekly or bi-weekly basis.

You choose!

We grow high quality vegetables, berries and fruit and we deliver it fresh to your neighbourhood. Unless otherwise noted, all of the produce in your box is grown on our farm, by Close to Home Organics or Earth Apple Organic Farm and the tree fruit will mainly be coming from our partners at Snowy Mountain Organics in Cawston, BC. 

In a given week, we send out a forecast email (on Saturday morning) with a link to our store and all the items we have available.  Of course, weather and other factors have been known to wreak havoc with our planning, so this is not a guarantee of what you will find in your box, but it tends to be fairly accurate.  You will be able to build your box, or choose a pre-filled harvest box on a week-to-week basis.  If you choose, you can subscribe to a pre-filled harvest box that will be delivered regularly on a weekly or bi-weekly schedule. 

We pride ourselves on the quality and freshness of our produce.  If you find a tomato with rotten spots, or a kale with yellow leaves, we want to know about it! Please take a photo and send to info@glenvalleycsa.com. We can replace the item, and it helps us identify any packing or storing issues that come up.

You can take a look at our Facebook and Instagram accounts for images of box contents from 2025.  

Yes you can! As a CSA member you get exclusive access to our online store.  The store is open weekly from Saturday morning (once you receive the forecast email) to Monday night. 

All items on the store are available for purchase.  

In 2024, we made a concerted effort to expand the variety of items available on the store, and those efforts are ongoing.  We will always have produce from the farm listed, as well as other fresh fruit and veggies from local, organic farms as the season allows.  This will include bulk quantities of tomatoes, peaches and other fruits and veggies, as available.  Beyond this, we also carry a line of pastas, sweet treats, mushrooms, grains, pulses, local hazelnuts, cheeses, and more!  New items are featured in our weekly newsletter.

You have four options for payments.  Our preference is payment by either Interac e-transfer to: info@glenvalleycsa.com, or through online banking (for credit union members - choose Close to Home as the payee, and include your Last Name and Initial as the account number).  You are also able to pay for your subscription by personal cheque (payable to Glen Valley Organic Farm and mailed to 8550 Bradner Road, Abbotsford BC V4X 2H5), or by credit card.  Credit card payments will be subject to a 2.75% charge.

If you plan to be away during the season, you can simply skip placing an order that week.  If you have decided to subscribe to the pre-filled harvest box, you can skip your delivery.  Choose your opening Farm Share balance according to what you anticipate spending.  Your Farm Share balance must be spent in our online store in the season it is accrued.  It has no cash value and will not be refunded or held over to subsequent seasons.

A good alternative to skipping deliveries is to have a friend or family member order for delivery while you are away. You can even change the location of your delivery in any given week to make that option more convenient (or for any other reason).   Delivery location changes are not available to subscribers.

To see our refund policy, visit our Terms and Conditions page

Prior to the start of the season, we will refund your subscription minus a $30 processing fee. 

If, during the season, you are unhappy with your CSA membership for any reason or if you need to cancel due to a change in life circumstances, we will refund you the remaining balance of your Farm Share credit.

We do all we can to assure a full, diverse and wonderful harvest and we have a proven track record for delivering a quality box of produce throughout the season. Nonetheless, certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. For example, in 2012 we experienced significant flooding in June and July during the Fraser River freshet (we still managed to deliver boxes throughout the season, but with less diversity than normal). There is an element of risk involved in any CSA program.

When does the CSA run?

We will offer 26 weekly deliveries to our pick-up locations from the beginning of JUNE through to the end of NOVEMBER.

2026 Season UPDATE - 

• A significant change we're introducing in 2026 is that you will be able to place orders in the weeks you want a delivery, and not in weeks when you don't.

• Options will include a 'Build-Your-Own' box; ordering an available pre-filled harvest box on a week-to-week basis; or subscribing on a weekly or bi-weekly basis to a pre-filled harvest box.

• Our 2026 season will have 26 weeks of deliveries from June through November.

FRUIT ADD-ONS:

Main Season Fruit Share - 

• Fruit items (individual items and bundles of fruit) will be available starting the beginning of JULY with the arrival of cherries!

• You can order fruit on a week-to-week basis, or subscribe on a weekly or bi-weekly basis.

Your delivery day is determined by your pick-up location.

The Farmers of the Glen Valley Organic Farm CSA commit to:

• providing you with a weekly forecast email on Saturday morning;

• accepting changes to your upcoming order until Monday night (the week of your delivery);

• packing your box according to your order; 

• delivering your order to your designated pick-up location on the designated day;

• providing you with a weekly e-mail including a link to the store, as well as information about the growing season and suggestions for using items in the store (our weekly newsletter);

• responding to problems in a timely and efficient manner (our goal is to resolve issues within 24 hours of being reported); 

• hosting an open house event at the farm for CSA members;

• providing you with the best and first selection of produce from our farm - we put our obligations to our CSA members ahead of all other markets and customers.

In short, yes and no!

If flexibility in your box contents is important to you, then consider the 'build-your-own' option.  In this case you can order any items from our store to meet your minimum weekly delivery.

We will offer a weekly pre-filled harvest box, which may have a limited amount of swaps available.  You can order this on a week-to-week basis, based on how the contents meet your needs.

If you prefer to receive a weekly or bi-weekly subscription, we will be pleased to pack that for you!  There will be limited swaps available, so this option works well for members who are not interested in customizing their box, and want to receive a regular delivery without much fuss on the store.  Of course, you can always order add-ons from the store to your subscription if you'd like.  

As a CSA subscriber, you have the following responsibilities:

• To read our Terms and Conditions before signing up, to make sure that our program is compatible with your needs;

• To pay for your initial Farm Share Credit in full by the dates you agreed to when signing up.  Our preferred method of payment is Interac e-transfer or online banking (credit unions only).  Payments can be made to info@glenvalleycsa.com  or, if you are a credit union member, you can search for Close to Home Organics as a 'Payee' and use your last name and first initial as your account number.  Payment by cheque must be made payable to "Glen Valley Organic Farm" and mailed to 8550 Bradner Road, Abbotsford BC  V4X 2H5.  You are also able to pay by credit card using the link available at sign-up and in the store check-out.  Credit card payments are subject to a 2.75% charge.

• To manage your subscription account through the Local Line software (this includes weekly swaps, store orders, any 'skips' if you have a subscription, and changes to pick-up location).  Changes made before Monday night will be applied to your upcoming delivery;

• To pay any balance owing from store orders in a timely manner;

• To pick up your order from your chosen pickup location during the designated timeframe and being respectful of the location host;

• To assign someone else to pick-up your box and/or change or cancel your pickup location if you are unable to pick up your order or subscription in any given week. Unclaimed shares will be donated to an interested party or facility or composted. There are no refunds or credits for unclaimed boxes if you place an order and do not pick it up;

• To manage your subscription account through the Local Line software. This involves ensuring that your personal information is accurate;

• To report any problems with your order within 24 hours of pick-up;

• To open and read e-mails from Glen Valley Organic Farm and Local Line (including payment notices) in order to stay informed of the status of the growing season, box contents, changes in CSA policy and special events and offers;

• To leave your clean, empty CSA box at the pick-up depot.

Local Line is the name of the software we use to manage our CSA program. It is where you can access our online store for customizing your box or adding additional items to your order, make payments, 'skip' a subscription delivery, and adjust your pickup location.  It is a Canadian company, based in Ontario.

A link will be available here, and in your confirmation email, once we are up and running with Local Line.

No problem!  At the bottom of the sign-in page is a 'Forgot Password' link.  If that does not resolve your issue, you can write to us at info@glenvalleycsa.com and we will try to resolve that issue with you.

Once you have signed in, your balance will be visible on the "My Account" page. 

Simply purchase an item in the online store.  At the checkout, your balance will automatically be adjusted to reflect any positve balance in your account.  

Specific details will be filled in here as we set up our new software.

In short, YES!  If you order on a week-to-week basis, you will choose your pick-up location at the time of delivery.  If you have a subscription, your pick-up location is fixed for the season.

In any given week, your preferred location may already be full when you place your order.  If that happens, try finding an alternate location near you or your place of work.  

Each location is unique, and therefore has their own unique pickup instructions. Check your Local Line account to find your pickup location instructions. 

Its very important to us that your questions about our program get answered!

Please read our Terms and Conditions, look over this FAQ page and explore your Local Line account before sending us an email. If we receive emails whose questions we have already answered in writing on our website, you will be directed back to our website.

However, once you have familiarized yourself with our website and still can't find what you are looking for please do not hesitate to reach out to us! We want to help!

Please do send us an email: info@glenvalleycsa.com

If you'd like us to call you, please leave us your phone number and an indication of your availability.