FAQs

On this page:

What dates do the various CSA options run?

What does a CSA subscription cost?

Why is there a membership fee?

What is in each box?

Can I add extra produce to my weekly box?

What are my payment options?

What if I am away during the season?

What if I need to cancel my subscription?

What are the risks of joining a CSA?

What are the farmer's responsibilities?

What are the CSA member's responsibilities?

What if my question isn't answered here?

What dates do the various CSA options run?

The 2019 season's dates are as follows:

  • Early Bird subscription (3 deliveries) is bi-weekly with deliveries on 9 & 23 May and 6 June; Sold Out
  • Main Season subscription (15 deliveries) is weekly from 20 June to 26 September;
  • Extended Season subscription (9 deliveries) is weekly from 3 October to 28 November;
  • Fruit Share Main Season option (13 deliveries) is from 4 July to 26 September;
  • Fruit Share Extended Season options (FULL or HALF) is from 3 October to 28 November (9 deliveries).

What does a CSA subscription cost?

Pricing for the CSA is as follows:

  • Each weekly box of vegetables is $36 ($540 for the Main Season's 15 weeks, $864 for the Main and Extended Season of 24 weeks);
  • Fruit share options are $30.50/week ($396.50 for the Main Season's 13 weeks, $671 for the Main and Extended Season of 22 weeks);
  • 5% discount is applied for payment in full at sign-up, bringing the weekly cost of the veggie box to $34.20;
  • 2.5% discount is applied for payment in two instalments, one payment at sign-up and on 1 June, bringing the weekly cost of the veggie box to $35.10;
  • Five instalment payments are available (one at sign-up and monthly payments on 1 June, 1 July, 1 August, 1 September);
  • A $10 annual membership fee is charged at sign-up to cover the costs of CSA management and payment processing.

Why is there a membership fee?

We have set up a $10 membership fee for the CSA program to cover the costs of our CSA management software and payment processing fees. A membership fee is common in many CSA programs. In our case, it allows us to separate out a flat fee for CSA overhead while allocating the full cost of each share option to food from the farm businesses.

What is in each box?

We grow high quality vegetables, berries and fruit and we deliver it to you fresh. 94% of our 2018 CSA members rated our produce quality as 'Good' or 'Very Good.'

We have a planning chart from our 2018 season that will give you an idea of what a typical box will look like each week during the 2019 season. You can find the chart on our CSA Info page.

Can I add extra produce to my weekly box?

Yes you can! As a CSA member you get exclusive access to our online store. Throughout the season you will be invited to shop and purchase extra produce as it is available. We anticipate having a little bit of everything available as the season allows - garlic, herbs, veggies, fruit, berries, onions, carrots and everything in between! Bulk quantities of pickling cucumbers, tomatoes, peaches and other fruits and veggies will be available on the store or by request as the season allows. The online store typically opens in July and stays open through to the end of the Extended season in November.

Please note: online store inventory is variable and not guaranteed. The online store does not serve as an equal replacement for an Extended season produce share. To reap the full benefits of the season, and help our farmers know ahead of time how much to grow for you, sign up for an Extended season Produce share!

What are my payment options?

You are able to pay for your subscription by personal cheque (payable to Glen Valley Organic Farm) mailed to 8550 Bradner Road, Abbotsford BC V4X 2H5, through Interac E-Transfer to info@glenvalleycsa.com or through Paypal (use this option for credit card payments). Using Paypal adds additional fees to our operations; we know cheques and postal services are old fashioned for many people, but sending a cheque helps us keep our costs down and your money stays in the local economy.

What if I am away during the season?

If you know the dates you will be away in advance, you can place a delivery hold on your account. All delivery holds placed before May 1st, 2019 will be refunded. Follow these instructions:

  • Sign up for the share combination you would like;
  • When choosing a payment option, select to pay by cheque . . . but don't actually make any payment yet;
  • Log into your account and place a hold for the dates you will be away. If you need help with this, just send us the exact dates you'll be away;
  • Once this is complete, we will send you a revised balance.

After May 1st our delivery hold policy changes, and is as follows:

Members may place as many delivery holds as they like, but only 2 delivery holds worth of value may accumulate in any account. The value of any delivery holds placed after May 1st will be forfeit if they exceed the 2 delivery hold limit.

Any value that accumulates on your account must be spent during the 2019 season in the online store.

But don't forget! There is always the option of having a friend or family member pick up your share while you are away. You can even change the location of your delivery for a number of weeks, or just a single week.

With our delivery hold policy we are trying to strike a balance between allowing flexibility for our members and certainty for the farmers in their crop planning efforts.

To see our refund policy, visit our Terms and Conditions page

What if I need to cancel my subscription?

Prior to the start of the season, we will refund your subscription minus a $30 processing fee.

If, during the season, you are unhappy with your CSA box for any reason or if you need to cancel due to a change in life circumstances, we will refund you the remaining value of your subscription.

What are the risks of joining a CSA?

We do all we can to assure a full, diverse and wonderful harvest and we have a proven track record for delivering a quality box of produce throughout the season. Nonetheless, certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. For example, in 2012 we experienced significant flooding in June and July during the Fraser River freshet (we still managed to deliver boxes throughout the season, but with less diversity than normal). There is an element of risk involved in any CSA program.

What are the farmer's responsibilities?

  • To deliver your CSA subscription to your designated pick-up location by the confirmed pick-up time;
  • To provide you with a weekly e-mail detailing the contents of your CSA box, providing information about the growing season, the crops and suggestions for using items in your box;
  • To respond to problems in a timely and efficient manner (our goal is to resolve issues within 24 hours of being reported);
  • To host an open house event at the farm for CSA members;
  • To provide you with the best and first selection of produce from our farm - we put our obligations to our CSA members ahead of all other markets and customers.

What are the CSA member's responsibilities?

  • To pay for your subscription in full by the dates you agreed to when signing up, or to ensure your payment plan commitments are met.
  • To pick up your weekly share of food from your chosen pickup location during the designated timeframe and be respectful of the location hosting your pick-up depot;
  • To assign someone else to pick-up your box and/or change or cancel your pickup location if you are unable to pick up your subscription of food on any given week. Unclaimed shares will be donated to an interested party or facility or composted. There are no refunds or credits for unclaimed boxes if you did not put your account on hold;
  • To manage your subscription account through the Farmigo program. This involves ensuring that your subscription information is accurate;
  • To report any problems with your subscription box within 24 hours of pick-up;
  • To open and read e-mails from Glen Valley Organic Farm and Farmigo (including payment notices) in order to stay informed of the status of the growing season, box contents, changes in CSA policy and special events and offers;
  • To leave your clean, empty CSA box at the pick-up depot on a weekly basis.

What if my question isn't answered here?

Can't find what you're looking for? Send us an email: info@glenvalleycsa.com

If you'd like us to call you, please leave us your number and let us know you'd like to receive a call.